Humane voicemail waiting queue
By Steve Outing on Feb 25, 2008 in Misc.
I’m sitting on hold with my website hosting company, Bluehost, waiting for tech support. Here’s a company that impresses me with its customer service, and here’s why:
I landed in the tech support waiting queue and told that I was “caller No. 12.” A few seconds later: “You are caller No. 11.” And so on and so on till a tech support rep comes on the line. Nice! This is so much better than having no idea how long I’ll be on hold, which is how the majority of companies handle waits for tech support.
Information! That’s what consumers want. I’m much less grumpy waiting in this queue knowing what to expect than otherwise.
Can everyone start doing this? Please?!
On Feb 25, 2008, Amy Gahran
said:
Glad your bluehost customer service experience was better than mine. They’re on thin ice with me.
http://www.contentious.com/2008/02/02/bluehosts-bad-attitude-customer-service-101/
- Amy Gahran
On Feb 25, 2008, Amy Gahran said:
Glad your bluehost customer service experience was better than mine. They're on thin ice with me. http://www.contentious.com/2008/02/02/bluehosts-b... - Amy Gahran
On Mar 1, 2008, Howard Owens
said:
Bluehost is where I host howardowens.com and a couple of other sites. I’ve been massively impressed with their customer service ever since signing up for my first account more two years ago.
Hell, I’m surprised you had to wait that long for support. I can’t recall ever being on hold for any real length of time.
On Mar 1, 2008, Howard Owens said:
Bluehost is where I host howardowens.com and a couple of other sites. I've been massively impressed with their customer service ever since signing up for my first account more two years ago. Hell, I'm surprised you had to wait that long for support. I can't recall ever being on hold for any real length of time.
On Apr 10, 2008, wemedia said:
I agree with you about Tweetscan and journalist 100 percent. I am wondering though if there is a way to categorize Tweets. This could be done if you could tag each tweet. Also, do you think Twitter could be the next generation app for forums?