Archive for December, 2009

Farewell, E&P: The last of my 14-1/2 years of columns

After writing a column for Editor & Publisher Online for so long (it was my “Stop The Presses!” column that served as the website’s main original content at the very beginning), it feels weird to have the final one published.

But it’s online, “Goodbye, for Now: Looking Foward.” (My editors rejected my apparently too-controversial suggested headline: “Stop a Lot of the Presses! (Farewell, E&P).”

There’s no place for online discussion of the column on the E&P site, so I hope anyone with an opinion on it will use the Comments area below this blog item to react to what I’ve written.

I chose to go out with a two-part list.

  • One is 20/20 hindsight fantasy: what the last 15 years should have looked like if only the newspaper industry’s leaders (and employees and outside analysists and pundits) had reacted to (and more effectively lobbied industry leaders on how to respond to) disruptive change properly.

  • The other is prediction: based on the reality of what did happen over that time and the decisions made, what can the newspaper industry expect next and what will the news eco-system look like.

I’ll continue writing on the future of news — and yes, expressing my opinions — on this blog. You’ll also start to see me writing on a blog associated with my newest project, set to launch in January 2010: the Digital Media Test Kitchen at the University of Colorado at Boulder. More on that very soon.

To any and everyone who spent any time reading “Stop The Presses!” over the years, thank you for spending some of your valuable time pondering my words. To everyone I’ve interviewed, thank you for sharing your ideas and opinions — and educating me on what’s to become of media in the digital era. And to my editors at E&P (present and past), thanks for allowing me this venue, and for your support over the years. Good luck!

MiamiHerald.com asks for donations (too subtly)

I seem to be one of the few media writers who believes that there’s potential for newspapers to earn a decent revenue stream from donations by loyal website users (and even drive-by’s who want to reward journalistic excellence). It’s not that I think it’s going to save lots of newsroom jobs, but done right, asking readers to support the cost of professional journalists covering their communities could become one of multiple revenue streams that keeps newsrooms alive.

The Miami Herald has begun asking its users for donations to support its news operation, though it’s so subtle that I doubt many people visiting its website will even notice. Perhaps this is just dipping a toe in the water to see what happens, and a better-thought-out or alternative model will come later.

I couldn’t spot any call for voluntary donations on the site’s homepage, but at the end of each article is this small graphic, at right, which reads, “Support ongoing news coverage on Miamiherald.com – Click here.” That click will lead you to a donation page, which includes this:

There’s also a form with lots of fields to fill out, and you can pay whatever amount you want with a credit card.

Ugh. Talk about how not to do this. It’ll likely fail miserably unless the Herald changes its approach to asking for donations. Then Herald executives can dismiss the whole notion of asking for money as pointless.

First, here’s what’s wrong with how MiamiHerald.com is asking for reader support now:

  1. Only alert is at the end of an article, and the graphic is small and competes against a bunch of other surrounding links and graphics. Eyetracking and other newspaper website readership studies demonstrate that few people reading a news website make it to the end of an article, especially a long one. And from my experience five years ago doing a website eyetracking study at the Poynter Institute, I can tell you that most people who reach the end of a story will not move their eyes below the last paragraph.
  2. This approach is really unsophisticated. How about instead tracking frequent readers, and presenting them with a donation pitch after they’ve read a number of articles? And put it in front of their eyes, like between the headline and the first paragraph of, say, the 10th story they’ve read on your site.
  3. The only payment option is by credit card! Not even Paypal? That’s dumb.
  4. The rule on the web, if you want people to do something specific, is to make it easy. Heard of Amazon One-Click? People who can be convinced to donate something to the website should be able to do it easily, in as few clicks as possible.
  5. I question the approach of an open donation amount. Better results will come by offering different specific donation levels. Or offer something back in the form of packages, with better goodies going with higher-priced donation selections. Listen to any NPR outlet’s pledge drive and learn form the experts.

I’ve written quite a bit in the last year about creative approaches to getting online users to support news websites and blogs. The “tip jar” approach begun by the Herald is pretty much the least creative option, and one that’s been rejected by entrepreneurs I’ve met this year who are trying to crack the code on online-content user financial support.

No one knows yet what will work. My gut tells me that a network approach, where web users can set aside money and easily give it to sites and blogs that they like the most with a simple click, will yield better results than every newspaper website separately begging for donations. Kachingle is one such experiment. (Disclaimer.)

It should be mentioned that a Kachingle competitor with a model which had similarities, Contenture, has gone out of business. A notice on its site says:

“Thank you to everyone who believed in our service by installing it on their site or signing up for a paid account. Unfortunately, we were unable to get any big publishers to use the service, which was going to be the key to our success. Without any large publishers, the economics just don’t work.”

Well, that’s interesting. Rather than try something innovative that just might work, big publishers like the Herald would rather try a lame donation experiment that is so unsophisticated that it’s certain to fail. WTF?

(Note: I’m writing this late at night, and haven’t spoken to or e-mailed anyone at MiamiHerald.com, so I don’t know their side of the story. They’re welcome to respond below in the comments, or contact me. If I can fit it my day on Wednesday, I’ll reach out to them to get a reaction and any information about their plans that I’m not aware of.)

Guardian phone app: It’ll cost you

The Guardian has introduced a new iPhone app, and its model is one I’ve endorsed in the past:

  • iPhone app provides a much better experience than the mobile website
  • Mobile version of Guardian website remains free
  • iPhone app costs to download ($3.99 US, £2.39 UK)
  • iPhone app content is free (beyond buying the app), but option is left open for charging for some content and/or services down the road from within the app

I bought the app this morning and I’m impressed, mostly. Best part for me is the ability to personalize the sections I want to see and prioritize them. There’s audio, but no video yet. Photo galleries are nice. Ditto for off-line reading.

I’m perplexed that some newspaper companies that have developed mobile apps still give them away free. Seems like a no-brainer to me to charge a fee to purchase the app, on the grounds of giving the mobile user a better viewing experience than the normal mobile site. As long as a more bare-bones free mobile site is available, consumers can’t really complain if you ask for a few bucks for your app.

As I’ve written in the past, I think it’s psychologically easier to get online users to pay for an app (which they get to keep and use over and over) rather than pay for news (which they can get in many other places online or on their phones for free).

The Guardian starts with the iPhone app (which seems the typical pattern these days), and then will create matching apps for other platforms: Android, RIM, Symbian, and Microsoft.

3 links that explain Editor & Publisher’s demise

(Disclaimer: I worked as a contract or freelance columnist for Editor & Publisher Online from 1995 till this week, covering for the site and sometimes E&P magazine the intersection of newspapers and the digital revolution. I do not have inside information about why Nielsen Co. shuttered E&P, and the words below are strictly my opinion.)

The demise of Editor & Publisher (the now-monthly magazine and companion website) can be quickly understood from the following three links:

  1. John Temple: Rest in peace, E&P: Killed by an aggregator

    “It’s easy to underestimate the power of aggregation. But the truth, in my view, is that Romenesko replaced Editor & Publisher long ago as the place where journalists turned to find out what was going on in their world. It’s not limited by one medium or industry. It’s timely. And it’s deep. The magazine couldn’t compete. And it’s not just Romenesko. There are many sites and blogs to turn to today to learn what’s going on in journalism. Which is why E&P couldn’t survive as a viable business.”

    The former editor and publisher of the defunct Rocky Mountain News hits the nail on the head. E&P still operated like a traditional trade-magazine publisher, just using a different medium (the web) for daily coverage and cutting back on print (from weekly down to monthly in its later years). To this day, it was weak on user participation and aggregation from other sources, even though its traditional news coverage was strong and well respected. E&P probably should have hired Jim Romenesko years ago rather than let the Poynter Institute lure him.

  2. Steven Berlin Johnson: “Old Growth Media and the Future of News
    This is a transcript of a speech presented in early 2009. It’s long, but it is the best description I know of about why traditional trade publishers are doomed unless they properly adapt to the new digital media environment. Johnson uses the example of the old Macintosh magazines, pre-web, and how they were marginalized by the growth of Mac insider websites, e-newsletters, and blogs over the years.

    What started out in technology journalism, Johnson explains, eventually will spread to many other sectors of news. It already has in some areas such as sports and politics. For industry news, the same dynamic will strike in niche after niche. Johnson’s message also points to the importance in the business press of aggregation and curation.

  3. A tweet by Vin Crosbie yesterday

    “Root of E&P mag’s death was Steve Outing’s start of Online-News listserv in ‘93, creating ability to report industry news faster than print.”

    News media consultant and now university educator Crosbie is referring to an e-mail discussion list that I started either at the end of 1993 or early in 1994. Online-News and its companion discussion list Online-Newspapers grew to be significant and lively gathering places of news professionals and innovators looking to leverage the Internet to bring news into the online age. The information shared by a large group of passionate and knowledgeable news innovators was often the kind of stuff not found in traditional media trade publications.

    Crosbie is perhaps stretching things to directly link E&P’s demise in 2009 to the start of an industry listserv in 1994, but his point is valid.

Farewell, Editor & Publisher (We all knew this day would come)

Writing a column (“Stop The Presses!“) for Editor & Publisher Online, where I’ve covered the intersection (perhaps I should call it a collision) of the Internet and newspapers since 1995, is the longest-running professional gig I’ve ever had. The only things in my life that have lasted longer are my marriage (21 years) and being a parent (17 years).

So it’s with sadness that I learned this morning that the Nielsen Co. is shutting down E&P after being unable to sell it along with its other publications. E&P’s roots go back to 1884 and it long was considered “the bible of the newspaper industry.” I can’t say that I’m surprised; indeed, the only surprise was that the magazine and website lasted this long, as did my monthly column. (Many other E&P columns by non-staff members were cut earlier on for budgetary reasons.)

E&P shutting down

If you’re expecting details from me, I don’t have many, since I am not nor ever have I been an E&P or Nielsen employee; my column has always been a freelance or contract arrangement, one of many things that I do around the digital-news space. So based here in Boulder, Colorado, I’ve seldom known the “inside dope” about what was happening in the New York office, and didn’t know in advance that this was coming. (Indeed, just yesterday I’d been faxed my contract to sign for next year, so my editors at E&P didn’t know, either. That’s one item to delete from my to-do list for today.)

I can tell you that things are up in the air in terms of what happens to the “Editor & Publisher” brand, but that its staff will be out of their offices by the end of the year. (“Happy Holidays, E&P gang! -Love, Nielsen Co.”)

I kept writing my E&P column for so long, I guess, because I came out of the newspaper business (from 1978 to 1993 I worked mostly at newspapers in Colorado and California) and maintained an affinity for newspapers and the brand of journalism they produce. In late 1993 when the Internet came onto the scene (that’s when the first web browser was introduced to the world), I viewed it as transformational — and expected that it could transform the newspaper industry; and with my prior experience and enthusiasm for the new online world I surmised that I might be able to help, by closing watching new online trends that could affect newspapers and identifying new technologies and trends that could be leveraged by newspapers.

Ah, if I’d only known then. … If only I’d realized that the newspaper culture was too mired in the muck of its own long history, and that its leaders would, for the most part, resist-resist-resist the rapid changes required by the evolving digital culture to do what needed to be done to survive. I might have taken the new route rather than trying to repave the old one with new materials, transforming a sleepy two-lane into a sleek new super-highway.

That’s not meant as a criticism of the digital-media folks that have toiled in the newspaper industry this last decade and a half, with the same mission as I had. Those fine and smart people on the inside, and people like me on the outside offering advice and ideas for surviving the digital revolution, generally saw the direction things should go. Alas, so often it was the top leaders who held back the digital pioneers and their crazy ideas for fear of hurting the cash cow that was the printed newspaper.

Indeed, that attitude still holds true at the top of many companies, it seems. A profound moment of disappointment — when I think my mind finally lost the last tiny shread of hope for the newspaper industry — was this summer, when during a reinveinting-news conference I had a few minutes for a private conversation with the CEO of one of the largest U.S. newspaper companies. He told me that his firm’s intention of putting up pay-walls at most of its newspaper websites was meant primarily as a strategy to drive more print revenues. He said he didn’t expect to earn much from the web side with the pay-wall strategy.

That same company (I’ll be polite and refrain from naming it) early this year had me do a small consulting job, to do some research on social-media directors at other news companies and determine if it was worth it for the company to create such a position at the corporate level. I came back with estimates of how other news companies had fared with a person in that position, including estimates of increased website traffic and additional revenues from increased social-media activity and initiatives. I also made the case that ignoring social media would be a huge mistake, because it is a huge part of the future of news.

You guessed it. I later heard from the interactive-division VP who hired me that it was decided (above his level) that the social-media position would not be created, because management couldn’t see enough of a ROI in the short term, and of course money was tight for creating new positions. I just shook my head in disbelief. But, again, I wasn’t surprised.

Writing my E&P column for so long, I’ve received plenty of accolades for identifying breaking trends and alerting newspaper digital managers of technologies that they should deploy and business models they should investigate. I’ve also gotten plenty of criticisms from journalists and publishers who I describe as “old school,” who thought that my ideas would hurt the industry by hurting print revenues.

I’ve also been asked, a lot lately, why I continue to “preach to people who obviously won’t listen to what you have to say?” That’s crossed my mind for quite a while, and in that respect it’s a bit of a relief to stop writing a column that’s targeted to newspaper leaders to offer them ideas for evolving into digital creatures. This “opportunity” of losing my column aimed at a newspaper-industry audience will allow me to write more broadly about the future of news and journalism, and the new news eco-system that is evolving to fill in the gaps left by dwindling old news media.

As many others have said, journalism isn’t in danger of extinction, but newspaper print editions are. That the industry could lose its dominant and oldest trade journal is another signal itself of many more newspapers’ demise or slide into irrelevancy.

I’ll keep covering the news industry and news digital trends in this blog. But you’ll see less of me cheerleading a newspaper industry that seems bent on self-destruction. If every newspaper would take digital opportunities as seriously as does the New York Times, which has a large technology staff to go along with its still-large editorial staff, then there’d be hope. But it’s the rare few newspapers in larger markets that will survive long term because they will adapt and innovate sufficiently, like the NYT. (Small-town papers have much more of a cushion against extinction.)

Finally, lest I appear to put all the blame on newspaper industry CEOs for their myopic vision, I feel that I let the newspaper industry down, as did E&P. I and they were not strident enough with our criticisms, apparently, or strong enough with our arguments, to convince newspapers’ top leaders that they needed to get on the digital path more quickly and more solidly. I end my E&P column thinking that I could and should have done more. But at the same time, I thoroughly enjoyed the many people I met in the newspaper industry, many of them innovators and visionaries.

I’ll be continuing to guide the news industry with my latest project, which is founding the Digital Media Test Kitchen at the University of Colorado in Boulder. I don’t even have a finished website to point you to yet, but we’ll debut soon.

Another CP&B take-away for news industry: T-people

(This is the second post based on a Boulder Digital Works workshop I attended earlier this week, led by key executives of Crispin Porter & Bogusky. First post here.)

I’ve been thinking a lot lately about cross-disciplinary teams and how the diverse skill-sets and knowledge that they possess can be combined to effectively work together to solve the news industry’s serious problems and challenges.

T-person
By adactio, via Flickr, CC license

At this week’s Boulder Digital Works workshop, there was talk of the same sort of challenge in the ad-agency world, where traditional “creatives” and account managers and producers increasingly have to work in cross-disciplinary teams with digital technologists and social media experts. In a big project with many dimensions — from print and TV to the latest digital and mobile applications — other specialists, such as SEO/SEM, might be brought in for part of the project as necessary. They all must work together and communicate well, even though they may speak different “languages.”

In the agency world, team members all need to be “T” people, where the base of the T for each person indicates deep knowledge and skill on a specific area, while the horizontal top of the T indicates an understanding of the complementary areas represented by other team members. It’s the top of the T of each person that makes it possible for a diverse team to work together and accomplish something because they can understand and appreciate each others’ skills.

The same concept should be applied to solving the news industry’s problems. We need teams with multiple “T-people,” where each vertical skill is deep for an individual, but does not define the complete person. Teams of “T’s” will be the ones inventing the news of the future.

What Crispin Porter & Bogusky can teach news industry

I spent Monday and Tuesday this week participating in the “Upgrade to Digital” workshop at the brand spanking new Boulder Digital Works at CU facility in downtown Boulder, a bleeding-edge training program to teach advanced creative, tech, and business digital-media skills. (Disclaimer: I attended on a free pass since I’m working on building a digital-media initiative for CU’s Journalism & Mass Communication School.)

What was especially great about the experience was that the workshop was run by Scott Prindle and Joe Corr, VP/director of technology and senior technical lead, respectively, of Crispin Porter & Bogusky, the white-hot ad agency with offices here in Boulder and in Miami. Other CPB personnel also floated in and out (plus other special guest presenters), so attendees were treated to being taught, and critiqued, by ad agency rock stars.

Since I’m focused on the news industry and its transformation, I had a different perspective than most of the other workshop participants; I was thinking of how what we were seeing and learning could be adapted and/or applied to news (from digital techniques, to business models, to technology). In this and perhaps more blog entries, I’ll share a few take-aways from the last two days, as viewed through my news-colored glasses.

1. It’s the utility, stupid! Those companies savvy enough to be on the digital forefront (enough so that they’re spending money with CPB) are experimenting with smart-phone apps and web applications that emphasize utility for the customer, not just trying to get a brand message across. A phone example is Nike’s Nike+ running shoe with an embedded chip that communicates data with Nike+ on an iPhone (or iPod). There’s a website and social training community built around the product and its personal data from you, so that you can do stuff like time yourself time on a specific route, then compare it to a friend who runs the same route at a different time — a virtual competition. The phone and online components are meant to sell Nike+, certainly, but they provide the Nike+ customer with a great training log and social tool. It’s not just about selling, but improving the shoe buyer’s life. Utility.

Apply this to news: When developing mobile apps, think utility, not just presenting news. An app that keeps track of local road construction projects and finds re-routes around them could be handy for local commuters, for example. It might be introduced one time to accompany a big story about all the local road projects under way due to the federal stimulus money coming into the community — but it could be used by commuters and residents long term, and re-marketed each time there’s another road-construction and traffic-delays story.

On the web, CPB presenters showed us their NCAA Final Four Bracket-o-matic Flash project created for Coca-Cola Zero. (Link is to video.) The idea was to make the NCAA basketball championship grid easy to fill out; instead of picking teams and inputing them into the grid based on who you think will win, there’s a series of sliders along the top that fills out the grid based on 8 variables that you adjust.

What struck me about this was the thin line between a soda company doing this vs. a news company producing the same sort of thing and selling advertising around it. The Bracket-o-matic would feel OK as an editorial online feature. Again, it provides utility as well as fun. Why did an advertiser do it and not a media company? Coca-Cola had the money to pay CPB to create it; most news companies don’t have the technical chops to pull something like this off.

More take-aways later. … Off to a meeting now…

WSJ.com user survey = FAIL

While I do occasionally use the Wall Street Journal iPhone app to look specifically at what WSJ.com has available, on the web I rarely visit the website as a destination (and I am not currently a paying subscriber to either the newspaper or the website). Instead, WSJ.com articles tend to come to me.

That is, I see links to recommended WSJ.com articles on news aggregator sites like Google News or Digg, or in blogs, or in Twitter posts from those I follow, or in my Facebook Newsfeed as recommended by my Facebook friends.

My normal behavior is to click through and read the interesting-looking WSJ.com article. With the recent change by Google to its “First Click” program, I can now read up to 5 articles elsewhere on the site if I choose to click around, before getting to the site’s pay wall. But it’s rare that I go surfing around the rest of the site after reading the article I came for.

This week, I indeed clicked through to a WSJ.com story that I saw linked on a Twitter post, and got presented with a pop-up offer to take a survey about my usage of the site. (I think that appeared as I left the site, but can’t recall for sure.) I took the bait, and was shocked as I answered questions that the survey did not allow me to report my method of using WSJ.com; the data the company will get from it is seriously flawed, because the survey excluded tracking behavior like mine that is widespread among experienced Internet users.

If the link above allows you to take the survey, you’ll see that if you identify yourself as a non-subscriber to both the Wall Street Journal print edition and WSJ.com, the line of questioning will assume that you are a regular destination visitor to the site, and asks things like:

  • What days do you typically visit WSJ.com?
  • What sections do you typically view on the site?
  • How often do you visit the site? … And so on.

By the time I reached the end of the survey, I realized that I was not allowed by the survey to indicate my actual behavior and use patterns. While I typically read several WSJ.com articles a week, it’s entirely unpredictable, because I don’t have a habit of going to WSJ.com, but rather I get haphazardly referred to specific articles on the site that others (individuals or aggregators) have recommended. One week I might read 20 of its articles, the next zero.

In the final field was a free-form comment field where I explained my actual usage of WSJ.com, but the data that I added to the survey results — even though I answered every question accurately and truthfully — gave no clue to my actual behavior with the WSJ brand.

It’s as though whoever wrote the survey questions — or approved them — did not want to have the results show how many web users actually behave. That might work against parent News Corp.’s plans to shove much of its other news properties’ website content behind paywalls.

WSJ.com survey = FAIL.