Widgets

Regular readers of this blog will have noticed that I’ve been playing around with alpha and beta versions of some content payment and donation solutions. Today I deactivated Payyattention, which added a widget at the end of article pages asking for a quick, voluntary payment if you liked what you read and want to monetarily support me. (This was a trial, and no actual money was accepted.)

The developers of Payyattention have been working on several concepts all generally revolving around the mission of identifying and funding the best online content. A tipping system, even if it’s simpler than previous ones that have come and gone over the years and containing a social-signal component, apparently isn’t the way to go, they’ve decided, so the Payyattention widget is about to expire.

According to Steve Farrell of Payyattention, he and his partners are moving in a different direction that might best be described as “emergent authority structures.”

That geeky-sounding description can be simplified. Farrell says that his team’s future direction will focus on providing or pointing online users to the highest-quality news and entertainment and bringing it to a wider audience. This will be selected by “aggregating the sum of thousands of individual decisions about who and what is worth paying attention to,” he says. (If that sounds akin to Digg, ponder that the two y’s in Payyattention were inspired by the two g’s in Digg.)

An example of this is HourlyPress, a project of Payyattention that uses the linking behavior of a selected group of influencers on a particular topic to identify, each hour, the most important stories published recently online. The first example of this is NewsAboutNews, which has been operating for a few months now and tracks the Twitter link behavior of seven thought leaders on news and media who are frequent Twitter posters.

NewsAboutNews lists the top 10 articles about news and media as determined by article links that the seven selected influencers (“editors”) have included in tweets, combined with tweets and retweets by other “sources” (people who the editors follow on Twitter). A more complete description of the process of best-story selection can be found on the HourlyPress homepage.

Farrell believes this is truly significant and points to the future of news:

“We see this approach as being the future, displacing the broadcast model that we’ve all grown up with, RSS news readers, and haphazardly finding things through your friends on social networks.”

If I’m understanding the direction that Farrell and company are heading, it’s in identifying the best content about any topic or area in realtime by using a combination of computer algorithm and the online behavior of a selected group of humans with a shared expertise or interest, and their like-minded colleagues. You might think of it as in between Google News, which selects news stories purely by machine algorithm, and a website like Digg where lists of top stories are ranked by the recommendations of a mass of self-selected online users.

In between, perhaps there’s not only opportunity, but a better way to identify the best online articles and content streaming through the vast, rapidly moving river of Internet news.

For Farrell, it’s about the belief that consumers faced with news and information overload online will begin to look for the best filtering mechanisms.

As for the financial model that can be layered on top of emergent authority networks, that’s the big thing to be tackled. You can ponder that challenge more deeply by reading this post on “retrospective news” by Lyn Headley, one of Farrell’s partners.

Take a look at the left column of this blog, at the top just under the masthead, and you’ll see something new. It’s an experimental counter that tracks your personal usage on just this site. [Clarification: you may not see the counter widget until you've clicked around to a story or two on this site.] Called SurfShare and developed by NewsCloud’s Jeff Reifman, in time you’ll see more sites carry this widget.

Thus, for those participating sites that you visit, you’ll get a quick visual cue of how often you view those sites. It’s valuable feedback (I think), because with all the websites and blogs that most people visit in a typical day, you may not be fully aware of which ones you frequent often. (Be sure to enable your Facebook Connect connection on SurfShare, then it will soon track you across different computers, not just a single one.)

For publishers, the SurfShare personalized, site-specific stats for each user represent opportunity to make money by identifying your most faithful and frequent visitors. I’ll explain that in a bit.

For a more complete explanation of SurfShare, read Reifman’s blog post yesterday announcing the alpha launch.

SurfShare already has some nifty features such as, for the site visitor, a searchable, auto-tagged listing of all stories viewed on participating sites, and a widget that shows which of your Facebook friends have read a story; and for the publisher, a widget that shows a specific site’s most popular pages. More useful widgets are coming, Reifman says, such as a feature of SurfShare.org that will recommend stories your friends have read.

Now, back to that money thing. I think SurfShare is a smart idea, for one reason, because it helps a site publisher or blogger identify their “best customers” and most-frequent visitors. For example, with SurfShare, Reifman soon will add the ability for a participating site publisher to take actions after an individual user has visited the site, say, 10 times, or read 10 articles.

Examples of what action a publisher might take are many:

• A blog owner might after a visitor has read 10 articles redirect to a page that says some thing like, “Hey, I noticed that you seem to like my blog! Thanks for being a regular reader. I write this blog in my spare time, and if you’d like me to continue, I’d love it if you click the donate button below and send me whatever amount you’d like to support my writing. Thanks!”
• On the opposite extreme, a news publisher might decide that once a site visitor has read, say, 10 stories that he/she should start paying, and demand signing up for a micropayment account where each article read costs 1 cent. (This might hook into payments systems like those coming from Journalism Online, BitCents, or Google Checkout, or be part of SurfShare’s future options.)
• A site owner could use the user tracking to identify the best prospects for premium memberships. For example, The Times (of London) website could offer visitors a discount on its £50-a-year News+ premium online membership after they’ve read 10 articles on the site — and if no response, perhaps an even steeper discount after 20 articles. (See my most recent blog item about Times+.)
• A news site might notice that a visitor has viewed 10 sports pages, then offer a sports premium membership or suggest an e-commerce purchase (e.g., souvenir Super Bowl book) at a discount.

There are so many possibilities for what a blog or site publisher could experiment with using this approach. While some smart media companies with sophisticated publishing and marketing systems may already have tried such tactics, SurfShare appears as an opportunity for small sites and blogs to take advantage of new revenue-generating strategies based on tracking individual users’ behavior and identifying their best and most loyal online visitors.

Installation involves add a few lines of Javascript to your site, and a Wordpress plug-in is planned. You can add your site to SurfShare and pick up the code from this webpage.

I have a bias toward rewarding frequent visitors to a specific website or blog. I’d much rather offer the person who’s read 20 stories on my food-related site in the last week a discount or 2-for-1 meal coupon from an advertising restaurant, or offer a 25% discount on a recipe book that I’ll sell them, than force them to subscribe or start paying per article. Reifman has a differing view and likes the micropayment model. But the great thing about technology like SurfShare is that we can experiment and figure out what works best.

One other thing I like about the SurfShare model is that I think the user feedback of the tracker will motivate heavy users of a site to change their behavior, which might be to financially support the site in some new way. This reminds me very much of the miles-per-gallon (MPG) indicator in my wife’s car, which is a gas-electric hybrid.

Huh? Well, I’ve noticed the impact of that MPG meter on the dash on my driving habits. My car does not have an MPG indicator. Guess what: I find that I drive more smoothly and conservatively in my wife’s car, because that MPG indicator lets me know when I’m being a “bad” driver and wasting gas. In my own car with no such indicator, I tend to drive in my more normal manner: faster, with quicker starts and stops. The indicator in her car alters my behavior.

I think that for heavy users of a particular site, seeing their personal stats could likewise change their behavior. They may be more willing to support a site knowing how much they use it. It will be up to publishers and academic researchers to figure out how best to persuade such people to part with some of their money — whether by voluntary donation, making a prompted online purchase, buying a premium memberships, etc.

Widgets should be a huge part of most media companies’ strategy in the years ahead, as a way to spread their content around the web widely. (aka, the Distributed Web.) Here’s an interesting widget example from Pulse360 that comes with built-in advertising and revenue sharing, so that there’s incentive for lots of websites to carry the widgets.

This particular one is called the CBS 4 Denver network, and includes content from Channel 4’s news operation in the widgets in either video or story format. Topics include Denver news, sports, politics, lifestyle, arts and culture (standard local news fare). Website owners that choose to carry the widget select from among the general topic feeds. Continued

As a strategy to grow your news website, developing and deploying smartly designed widgets is an important one. This year you’ll see me write and hear me talk a lot about widgets and the overall concept of spreading your content far and wide online. News publishers by now should have deep-sixed the old notion that their content is sacred and should be restricted to viewing only on their websites. They must get used to the idea that their content can be just about anywhere — and that’s a good thing. Continued