A few wishes for 2011 (media edition)

2010 was such an interesting, eventful year in the media business. But I expect that 2011 is going to bring even more change. Indeed, I hope for more change. Here are some of my wishes for the news and media worlds for the year ahead:

I wish… for Murdoch to fail, quickly

Here's why...Hey, if GOP House Leader Mitch McConnell can wish for President Obama’s entire presidency to fail in order to advance his own conservative causes, then I can wish for News International tycoon Rupert Murdoch to fail in just one segment of his media empire. I hope that his “hard paywall” experiments on such newspaper-website titles as The Times, Sunday Times, and News of the World fail spectacularly, and fast. The exaggerated paywall (users see nothing but homepage headlines without paying) is a dumb idea when comparable news content is available free from equally credible web competitors (i.e., the UK’s other national newspapers’ websites, the BBC site, etc.). Let Murdoch prove once and for all that the small number of paying subscribers he’ll win over with the hard paywall will nowhere near make up for the loss in ad revenue that will result as the sites’ low traffic numbers causes advertisers to go elsewhere, AND the loss of some of the papers’ best editorial talent as top journalists despair of their loss of influence and get tired of speaking to a small audience.

 

I wish… for NYTimes.com’s “metered” paywall to flounder

Here's why...The New York Times Co.’s decision to put a “metered paywall” on NYTimes.com is not an awful decision in the way that is Murdoch’s “hard paywall.” Most infrequent NYT web visitors won’t even notice, since they won’t view enough articles in a month to even know it’s there. But regular, heavy users of NYTimes.com, I expect, will split on whether to pay up or not. For those deciding to pay, the Times well may see decent revenue numbers — and declare the experiment a success. BUT, a good percentage of heavy users of NYTimes.com will decide that they won’t pay, but will switch to a credible alternative once they’ve used up their free NYTimes.com quota — say, WashingtonPost.com, which has vowed (for now) to stay free on the web with its news content. If enough of those people decide that the Post, for example, is a good-enough alternative to the NY Times online, then NYT will prove the loser, despite decent revenue numbers from the metered-paywall approach. I hope that this become obvious enough, quickly, that NYTimes.com tweaks its pay strategy to something softer-still than the metered paywall model.

 

I wish… news publishers will wake up to the membership model, and learn to SELL

Here's why...A principal reason that I don’t like paywalls for (most, not all!) news websites is that it’s an attitude of unreasonable publisher entitlement. “You should pay us because we deserve it for the quality news we produce, which isn’t cheap and serves to protect democracy!” I MUCH prefer a strategy that says, “Pay us because we are providing you with a product/service that is valuable to you, and here are the wonderful benefits you’ll get by becoming a paying customer!”

I remain bullish on the “premium membership” model for news websites. I.e., keep non-niche news free online (since it’s been free for many years already, and good luck changing consumer attitudes) and create a program (or tier of programs) with extra benefits for the paying customer. I’m not going to go deep on what benefits in this short article, but the idea is to have something special to SELL to the large audience that’s already visiting a news website that’s free. If the news industry put some serious brainpower and resources into figuring out what lots of people would pay for instead of what they should, and got really serious about marketing and selling, that makes so much more sense than the alternative message that we see from too many news publishers: “Pay because we deserve to get your money for what we do.” This will require that news publishers actually work their butts off to sell, rather than sit back and expect people to fork over money “just because” everyone should support journalism. … No they don’t, as long as comparable free alternatives are a click or two away. (If a news publisher’s content has no credible free online competition, fine: go for your paywall.)

 

I wish… that Wikileaks and mainstream news providers learn to get along

Here's why...One of the most disgusting media outbursts of 2011, for me at least, was CNN’s Wolf Blitzer railing against Wikileaks’ disclosure of classified documents and basically begging the U.S. government to better prevent journalists — like him! — from getting access to state secrets. That was just the most blatant display of much of the mainstream (i.e., corporate) news media painting Wikileaks as a villain despite not breaking any laws and uncovering a chestful of government, military, and corporate wrongdoing and mistakes in its short history. Salon’s Glenn Greenwald cites numerous other examples. As many other pundits have pointed out, if our government and powerful financial institutions succeed in putting Wikilieaks founder Julian Assange in an American jail and shutting down the ability of Wikileaks to receive money from supporters through the financial system, respectively, those will be terrible precedents for the rest of the press. If Wikileaks can be banished and censored, then so can mainstream news organizations that similarly unearth state and business wrongdoing that powerful interests want squelched.

My wish is for corporate-owned media institutions’ leaders is to grow a spine and support Wikileaks, because a bad outcome for Assange and his organization (what Jay Rosen aptly describes as the “first stateless news organization”) will mean bad times ahead for the rest of the press and new powers by government officials to censor embarrassing and bad stuff that they don’t want revealed.

And Wikileaks is but the first of the new genre of whistle-blower enablers. Even if Wikileaks were to go away (which is doubtful), its successors will multiply. Instead of viewing this as a negative development, I wish that more journalists and especially news executives would see the whistle-blower sites as partners and an increasingly useful tool in helping them do their jobs. Revealing state secrets can be done in an irresponsible manner which does real harm. But Wikileaks and its ilk working in concert with news organizations can reveal institutional wrongdoing in a way that reveals misdeeds and protects secrets that legitimately need to be kept from the public.

 

I wish… that many newspaper executives will retire

Here's why...Let’s face the facts. The newspaper industry has had over a decade and a half to figure out how to transition to the digital age, and overall it’s failed miserably. I don’t place the blame as much on those who work or have worked on the digital or new-media side of newspaper companies, but rather on top newspaper executives too often unwilling to listen to their digital managers’ advice and make bold decisions that would have set their companies on paths toward profiting from the digital transformation of the last decade and a half, even if it meant hurting the core print product. To those still sitting in the executive suites, retire already and let someone else make the hard decisions.

This is not an age issue, for there are some older news executives with attitudes open to radical transformation of their businesses. Young or old, newspaper CEOs who still spend the majority of their time on the print product should go. Boards of directors: Why aren’t you forcing these people out?

 

I wish… that the cost of developing mobile apps will fall greatly

Here's why...Too many news publishers seem to think that the tablet (especially Apple’s iPad) will provide them with a magic business model to make up for the failure of the web to adequately fund news organizations as they’ve been accustomed. They can do this, the thinking goes, because creating news apps for digital tablets is an expensive proposition, and allows them to create digital “editions” that are but modernized versions of what they’ve produced for many years. And consumers have exhibited a willingness to pay for apps, so the concept of the iPad app as the modern-day magazine or newspaper holds appeal to news folk who cling to old ways of thinking.

But there’s a major problem looming. Developing sophisticated apps will, in time, become easy and inexpensive enough that anyone will be able to create a professional-looking mobile app to compete with apps from big-name media brands. Just as blogging platforms (Blogger, Typepad, etc.) and no-cost open-source content management systems (e.g., Wordpress, Drupal, etc.) allowed anyone to become a publisher and, with enough talent, to produce web publications that rival the quality of traditional media companies, the coming wave of simple mobile-app production tools (including tools to create HTML5 mobile websites with the same capabilities as stand-alone apps) will repeat history for publishing to smartphones and tablets. The sooner this happens, the sooner that the news industry will be forced to figure out a viable business model to support production of serious journalism by well-staffed newsrooms.

 

I wish… that non-profit investigative news organizations have a GREAT year

Here's why...Count me as one who believes that, by large measure on some of the biggest issues of our time, the American press has failed. As explained in yesterday’s blog post, the trend seems to be that a weakened and smaller American news media has gotten too close to being friend of those in power rather than adversary, especially among national media. That would explain many celebrity journalists railing against Wikileaks, which is doing the job that they should be doing. My hope is that the wave of non-profit investigative-reporting entities now scrambling to find sustainable business models will stop this trend, and steer all of the news media back to its proper adversarial role with the powerful individuals and institutions that dominate American culture.

 
What are your media wishes for 2011?

How could journalists disagree with Assange?

Julian Assange, Wikileaks founder, during a Democracy Now interview:

“We have clearly stated motives, but they are not antiwar motives. We are not pacifists. We are transparency activists who understand that transparent government tends to produce just government. And that is our sort of modus operandi behind our whole organization, is to get out suppressed information into the public, where the press and the public and our nation’s politics can work on it to produce better outcomes.”

(Hat-tip to Peggy Holman of Journalism That Matters for pointing this out.)

Hmmm, a slight variation would sound like a worthy goal for … the news media!

As we begin another year of media transformation, I can’t help but feel a bit depressed about the state of the (mainstream) news media here in the U.S., and the American reaction to Wikileaks’ action is a big part of the problem. As the federal government and many politicians line up for the scalp of Julian Assange, support for Wikileaks seems to be coming mostly from overseas, and American journalists’ support is far weaker than I’d like to see.

  • The editor of Spanish newspaper El Pais has written a wonderful essay: “Editor Javier Moreno explains the decision to publish the State Department cables, which expose on an unprecedented scale the extent to which Western leaders lie to their electorates.” … A highlight: “The incompetence of Western governments, and their inability to deal with the economic crisis, climate change, corruption, or the illegal war in Iraq and other countries has been eloquently exposed in recent years. Now, thanks to WikiLeaks, we also know that our leaders are all too aware of their shameful fallibility, and that it is only thanks to the inertia of the machinery of power that they have been able to fulfill their democratic responsibility and answer to the electorate.”
  • A Romanian news organization has given Assange a Press Freedom Award. Previously, he has won the Economist Index of Censorship Award (2008) and the Amnesty International UK Media Awards (2009). He also won the Sam Adams Award in 2010; that’s a U.S. award granted annually by retired CIA officers to honor an intelligence professional who has taken a stand for integrity and ethics (often awarded to whistleblowers).
  • Le Monde (France) named Assange its “Person of the Year.” Meanwhile, U.S.-based Time magazine named Facebook founder Mark Zuckerburg its “Person of the Year,” despite Time’s own website reader poll coming out clearly in favor of Assange as the best choice. (Time magazine managing editor Richard Stengel’s statement in an interview, “Assange might not even be on anybody’s radar six months from now,” is telling of how old-media journalists don’t seem to grasp the impact that Wikileaks and its successors have and will continue to have on altering their profession.)
  • In Australia (Assange’s home), hundreds of journalists, lawyers, and academics loudly condemned the prime minister for calling the leaks “an illegal act” and suggesting that Assange’s Australian passport be revoked.

Salon’s Glenn Greenwald, a lawyer, has been a stolid supporter of Wikileaks and Assange, but as a frequent TV guest on American news programs he’s complained, “From the start of the WikiLeaks controversy, the most striking aspect for me has been that the ones who are leading the crusade against the transparency brought about by WikiLeaks — the ones most enraged about the leaks and the subversion of government secrecy — have been … America’s intrepid Watchdog journalists. … It just never seems to dawn on them — even when you explain it — that the transparency and undermining of the secrecy regime against which they are angrily railing is supposed to be … what they do.” (Emphasis mine.)

And it’s not just that bizarre point of view that’s a problem. Many of America’s “finest” news organizations (and some global ones) have been guilty of laziness and/or carelessness in their reporting on Wikileaks. Normally, I love NPR, but the latest column from its ombudsman has me losing some faith. Alicia Shepard tells of how NPR was guilty over a prolonged period of misstating the number of diplomatic cables that Wikileaks had published — with multiple reporters and anchors stating that it had published or released “thousands” when the real number is 1,947 or less than 1% of what Wikileaks has in its possession. It took a dogged complainer weeks to get NPR to issue a correction.

Worse yet, Louisiana State graduate student Matthew Schafer has discovered the same mistake being made by the Associated Press, New York Times, Politico, UPI, The Economist, Mashable, BBC, Washington Post, and the Christian Science Monitor, among others. All of those news organizations have implied in their reporting that all 250,000-plus State Department documents obtained by WikiLeaks had been published or released.

What could explain this odd behavior by much of the mainstream news media? Certainly there are multiple forces at play, but I have to think that one of them is the overall decline in the quality of journalism in the last couple of years — a result of a horrible economic climate on top of the digital transition for news companies which has resulted in the loss of so many editorial jobs.

Could it be that those remaining in jobs with mainstream “big-media” companies tread lightly and seem more in tune with government and corporate interests than the “new whistleblowers” because they want to keep those jobs?

Whatever the reason, it’s pathetic.

Perhaps the hope for American news media in 2011 will be the newish wave of non-profit investigative reporting entities that don’t need to behave in such an obsequious manner to those in power.

Testing VYou… Is this on? Got a question?

I’m definitely intrigued by VYou.com, currently in beta, which allows you to set up your own video Q&A channel and have people ask you questions (short, in text) which you answer with a video response. In time, the system supposedly will automatically play responses from your archived video answers based on the question asked. If nothing from your answer archive matches, you’re prompted to record an original video answer.

I can see how this would be nice for online retail or customer support. But I’m most interested in potential news/journalism applications. This coming semester, the editor-in-chief of CUIndependent.com, Sara Morrey, will give VYou a try as a way to better interact with and answer questions of her site’s audience (CU-Boulder students, mostly). That should be interesting.

Meanwhile, I’ve created my own beta VYou profile page, and you can ask me a question, if you care to…

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Newspapers’ ‘Original Sin’ will be shown to be BS

In American Journalism Review, long-time newspaper analyst John Morton yet again has trotted out the tired argument that the newspaper industry made a colossal mistake years ago by giving its news away free on the web.

“So what should the nation’s dailies have done to combat the Internet onslaught? Erecting paywalls to protect their most valuable resource – the information they gather – is obvious.”

(There’s more nuance in Morton’s argument, but read it yourself; I won’t waste your time repeating his other points.)

This has become a political argument within the media world . It reminds me of the politics of climate change:

  • Climate-change debate:
    • Vast majority of scientists believe humankind is adversely affecting climate and that we are headed toward catastrophe, and must act quickly to implement solutions.
    • Vocal minority of entrenched interests (nearly all non-scientists) makes so much noise arguing that climate change is a myth that our political system is paralyzed and little progress is made toward changing public policy to support finding solutions.
    • We well may end up discovering that climate change is “real” when its effects are so detrimental that the deniers finally have to shut up.
  • Newspapers’ mistake was free content on the web debate:
    • Most experts in digital media recognize that the web is different than “old media” (especially newspapers) and charging for commodity news content is fool-hardy when the environmental factors include a massive number of competitors and potential competitors, enabled by a very low barrier to entry. In other words, putting up newspaper-website paywalls early would have enabled a wave of online-only news entities that probably would have killed many more metro newspapers by now than has been the case.
    • Powerful and vocal old-media players like Rupert Murdoch have amped up the volume on a disproved notion (“newspapers should have charged all along for news on the web”), and a modest but growing number of old-media publishers now are trying paywalls online. This is happening despite numerous failures by metro newspapers trying web paywalls in the past, from the web’s earliest days to recent years (remember “TimesSelect”?).
    • My expectation is that we’ll find out soon enough that paywalls on general news by newspaper websites truly don’t work (except perhaps in some non-competitive small markets), but the result of some following Murdoch’s lead will be the death of more metro dailies.

Don’t mistake this for a “news wants to be free” screed. The right business model for news online very well may include as a component people paying for some content or services, and there are many possibilities other than Murdoch’s “hard paywall” as demonstrated by The Times/Sunday Times.

But resurrecting the “Original Sin” argument tends to get news people thinking in black-and-white, which won’t solve the problem.

I’m sticking to my predictions. Climate change will prove out. Newspaper website paywalls will not be the solution that saves old-media news organizations.

Some interesting projects are on my plate

Unless your personal blog is your livelihood and brings in a decent amount of revenue, it’s sometimes difficult to keep it well fed. That’s my excuse for not having posted here in over a month. (Yikes!) … But I have been working on some fascinating news- and technology-related projects recently, so I share them here as an update.

Nearly all my work time has gone into the Digital Media Test Kitchen at CU-Boulder’s School of Journalism & Mass Communication, a program I founded and direct. (Yes, that journalism school — the one that may be “discontinued.” But no, it’s not the end of journalism education at the University of Colorado, but rather an institutional process that will modernize it as part of an overall restructuring to make journalism and media teaching and research more interdisciplinary and relevant to the digital transformation under way in our society.)

I’ve been pleased that the Test Kitchen program has been raising donor money despite the uncertainness of the university process’ eventual outcome, including two donors coming forward just last week.

So, here are some of the project areas that we’re working on at the Test Kitchen. I welcome partnership and collaboration inquiries in these areas, as well as new research ideas to benefit the news sector.

  • Membership models for news. This is a Journalism-Business research project looking into alternative revenue models for news websites (and including mobile components) vs. “paywalls” that some news publishers have put in front of commodity news content. We’re focusing on two areas of news providers where paywalls don’t make much sense: investigative reporting organizations and collegiate media.
  • Social gaming to change news behavior. In partnership with the developers of the popular Qrank mobile social news/trivia/history quiz, we’re experimenting with and examining the role of mobile gaming in changing the news-consumption habits of young adults, and increasing news awareness.
  • Always-on video as a news tool. In the area of “life-casting” is technology that allows an individual to record everything that happens to them, including video recording of everything that the person sees and hears. We think a more practical use for always-on video is for reporters out working a story.
  • Cross-device media viewing. We’re experimenting with ways to allow for better consumption by an individual of long-form journalism across multiple devices (PC, smartphone, tablet, etc.) by allowing an article reader to pick up where he/she left off when picking up a different media device at a later time.
  • Mobile augmented reality. This is an area where we’re looking at the potential of smartphone AR technology being put to use for innovative editorial presentation and reporting, and for new forms of local advertising.
  • Next-generation news aggregators. We’ve gotten a start on that with our beta SlicesofBoulder.com site, but more is in store, including a refined user interface and aggregator-level source ratings.

There’s more, and I’m excited about the coming year. As I mentioned above, I love to hear from potential partners and collaborators: students, academics, entrepreneurs, etc. E-mail me at steve.outing@colorado.edu or call me at 303-834-7810.

And if the Digital Media Test Kitchen sounds like a program worthy of your financial support, allow me to point you to our Giving page!

It’s on: Kachingle vs. NY Times Co.

As I noted yesterday, web donation network Kachingle has launched a good-natured guerrilla marketing campaign to allow Kachingle users to financially support any of NYTimes.com’s 50-plus bloggers. The theme is “Stop the Paywall!” (as in, NYTimes.com’s upcoming “metered paywall,” set to debut in early 2011) … “Keep the NYT Blogs you love in the open web.”

And as I predicted yesterday, Times executives have decided to put their lawyers on the case and send a cease and desist order to Kachingle founder Cynthia Typaldos and CEO Fred Dewey. So, rather than let an innovative marketing campaign by a tiny company run its course, Times executives are doing Kachingle a potentially big favor by flexing their legal muscles.

If this gets much press/Twitter/blogosphere attention, then Kachingle will benefit from a big boost in visibility. (Perhaps NYTimes.com could run a news story about the dispute!)

Typaldos today blogged about her encounter yesterday with Times executives: “But we love you The New York Times. My conversation with Mr. Digital and Mr. Legal and Mr. Paywall.” In her blog item, she recounted the discussion and reported that she would be receiving a letter soon:

“They said they were going to send us a legal document via FedEx called a ‘cease and desist’ order. I have never received one of these before so it’s going to be quite exciting. As soon as it arrives I will scan it and post.”

It doesn’t sound like Typaldos intends to back down:

“I told the three NYTimes executives that we have the same goal — saving the NYTimes Blogs from obscurity. Finding a new business model for news. At Kachingle we passionately believe that paywalls are truly bad … they cut off information from the open web, they dampen social discourse, they exclude people all over the world who cannot afford to be nickel-and-dimed-and-quartered-and-dollared for quality content. We believe paywalls are the enemy of democracy. We believe in our mission, and we will not back down.

While I can’t imagine it’s fun to be threatened by a huge media company’s lawyers (and there are financial risks in fighting back, of course), there’s clearly potential for an upside. I’m reminded of a former business partner (our company died in a bit less than two years from launch) who, when traffic to our websites failed to grow sufficiently fast enough, bemoaned that we needed something that would make a bigger splash. Getting sued by a big media or other company and the accompanying publicity and controversy would certainly do the trick, he said. I don’t believe he was joking. (He was a veteran of several previous Internet start-ups, and now is a partner at one that’s doing very well.)

I’ll keep watch on what happens next and report any interesting developments.

(Disclaimer: I have written about Kachingle in the past as a former columnist, and in this blog; I’ve also done a small amount of consulting for the company.)

Kachingle fires a blog salvo at NYTimes.com’s metered paywall

This is an interesting case of what I guess would be termed “guerrilla marketing.” Kachingle, an online user-donation network that aims to financially support many websites and blogs, has begun a campaign to “STOP THE PAYWALL” at NYTimes.com.


First, some quick background:

  • NYTimes.com has announced that it will put up a “metered paywall” on the site in early 2011. That means that site visitors after viewing an as yet unspecified number of stories in a month will be asked to pay to subscribe to the site or otherwise pay to access more Times content. It is likely that web users referred via links on Google, Facebook, Twitter, blogs, etc. will not be counted against the monthly free allotment. (In other words, it’s a porous paywall, unlike the “hard” paywall that’s on Rupert Murdoch The Times (UK) website; that paywall allows no free content, and only paying customers can see beyond the headlines.)

Kachingle’s founders don’t believe in paywalls for general news websites, and they think that they have a better idea: Get readers of news across many sites and blogs to band together, pay $5 a month to Kachingle, then have Kachingle distribute that money based on individual users’ tracked visits to sites and blogs that they like (and that display Kachingle “medallions”).

The Kachingle guerrilla marketing campaign has specifically targeted the 50-plus blogs published on NYTimes.com, by allowing Kachingle’s paying member (I’m one) to “Kachingle” or support any of those blogs — without NYTimes.com’s cooperation. (I regularly read some of the NYT blogs and have Kachingled the ones I like. So, when I visit those blogs from now on, some of my $5 a month will start going to NYTimes.com bloggers — that is, if they choose to sign up to collect it.)

Since the Times doesn’t appear to want to do business with Kachingle or support its donation scheme, Kachingle founder Cynthia Typaldos and CEO Fred Dewey had their staff create browser plug-ins for Firefox and Chrome that allow a Kachingle member to support the NYTimes.com blogs. With the plug-in installed, when you visit one of the blogs, a thin Kachingle medallion banner appears above the page, pushing down the rest of the NYTimes.com page. That’s how you can “Kachingle” a specific NYTimes.com blogger. … NYTimes.com visitors who do not install the Kachingle browser plug-in will not see the medallions.

There’s also an automatically updating “Leader Board” that shows which NYT blogs are getting the most Kachinglers (i.e., financial supporters). As I write this, Paul Krugman’s blog is leading the Bits Blog and David Pogue’s Posts blog. The numbers aren’t much, but the campaign was launched only last night, and paying Kachingle members and some journalists and bloggers were notified today.

We’ll have to wait and see what the reaction is from NYTimes.com executives. As I see it, they can ignore this innovative but perhaps annoying (to NYT) ploy by a small Internet donation start-up, and it will either catch on with web users who think it’s a good idea, or die quickly. Or the Times execs can make a stink and try to force Kachingle to halt the campaign.

My experience with big media companies is that they often can’t help themselves from the latter approach: Call in the lawyers and send out the cease-and-desist orders! That would not be wise, since it will turn Kachingle’s guerrilla marketing ploy into a David-vs.-Goliath saga that could get lots of attention in the blogosphere and on Twitter.

Hey, what better way for a small business struggling to catch on with the public than to get a boost by being threatened or sued by New York Times lawyers! And it will raise more questions about the NYTimes.com paywall strategy.

I should learn more later, so we’ll see where this goes. In any event, it looks like fun.

(Disclaimer: I have written about Kachingle in the past as a former columnist, and in this blog; I’ve also done a small amount of consulting for the company.)

Is this the deepest dive into a city’s digital content river?

I’ve been neglectful of this blog for nearly a month (till posting about Paycheckr yesterday), but perhaps I can get back into the groove. It’s just that I’ve been working hard at driving forward the Digital Media Test Kitchen at CU-Boulder’s School of Journalism & Mass Communication. And since the School is going through a “discontinuation review” and might be reinvented or replaced by a new School (or other form of academic entity) designed to be more interdisciplinary in addressing the complexities of today’s journalism and media realities, it seems like an important time to push forward on leveraging emerging technologies in the pursuit of better journalism and better informing communities.

At the Test Kitchen, we just debuted a new website, SlicesofBoulder.com, that fits that bill. Working with Toronto-based Eqentia Inc., a CU team (journalism instructor Sandra Fish, journalism master’s candidate Jenny Dean, and me) worked over the summer to produce an extensive taxonomy of the city of Boulder and its surrounding area, and find all the news and information sources online producing content about Boulder. (I.e., not just websites and blogs that fit the traditional definition of “news,” but also the information flowing out of scientific institutions, government agencies, police and fire departments, key local companies, local bloggers and tweeters, etc.)

The result is SlicesofBoulder.com, powered by Eqentia.com, which processes and slices and dices links to the content flowing from hundreds of local sources, plus finds news coverage about Boulder from non-Boulder (state and national) news sites and selected credible blogs.

What’s exciting for me about this project is that it is, I’m pretty sure, the most in-depth curated news and information site in existence about any city. (Somebody correct me if I’m wrong.) The site can serve in an in-depth manner the ongoing news and information needs of any Boulder resident with a specific topic interest (city politics, Boulder crime news, the local rock climbing scene, a specific local company like Celestial Seasonings, a specific neighborhood, and so on). It continually tracks Boulder news and and information digital content flow, and provides links to the original content. (Users can create a personalized Boulder news/info page; receive a personalized daily e-mail; subscribe to fine-grain RSS feeds; etc.)

The site could be described as a “hyper-local” aggregator in that it identifies fine-grain content feeds from sources that Google News, Yahoo! Local, Topix.com, and Outside.in don’t get to.

It’s not a creator of original content, of course, but rather a curated aggregator of local sources — so my hope is that it will help new hyper-local blogs and news outlets in and around Boulder be exposed to new users.

In addition to being just plain useful (to keep citizens informed at either a local overview level or deeply on specific local topics, and to give local journalists story ideas), I’m fascinated by the research potential of the project. It gives us a snapshot of the Boulder digital media-sphere today, and we’ll use the site to watch as the Boulder digital media landscape evolves in the coming years. (My prediction: further decline in news output by traditional local news media, and growth of small local and hyper-local news providers to make up for that.)

Boulder is a university town with 100,000 or so residents, so researching and finding all the local online sources of news and information was a doable task. (I know we haven’t found them all, and expect that the team will discover more, and that community members will suggest additional sources.) The research work to find all the sources in, say, Seattle or the San Francisco Bay Area, which both have a thriving online independent local and hyper-local media scene, would be daunting; though perhaps crowd-sourcing plus dedicated researchers would make it possible.

The surprise for me was in finding fewer individuals providing news about Boulder’s neighborhoods than I’d expected. I thought we’d find more people using the free publishing tools of the web to keep their neighbors informed, a trend that’s common in some other cities. Perhaps it has to do with demographics: Boulder’s population is one the most highly educated in the U.S., and I’m wondering if that has something to do with it. (We’re all mostly too busy to do volunteer work like run neighborhood blogs or websites?)

If you’d like more information about the SlicesofBoulder.com project, feel free to contact me. A backgrounder about the project and site is here.

A widget to give your users multiple pay/donate choices

If you mouseover the “PayCheckr” widget above, you’ll see an early version of a donation and payment model for digital content that I find intriguing. You can create your own beta PayCheckr widget and play around with it now, as I did with the widget above, though this is a “lite” version and the customization is limited.

The concept is simple enough to understand. I think of it as a payment and/or donation widget that is very much like the ShareThis widgets that you see on many websites and blogs; at the beginning or end of an article you mouseover a ShareThis icon which expands to offer multiple options for you to share a link to it with others via Twitter, Facebook, LinkedIn, e-mail it to a friend, etc.

PayCheckr likewise expands to offer the web user multiple options — as chosen by the site or blog owner — for paying for or supporting a website or blog, or specific content (article, video, service, etc.). The site or content owner can configure the widget to contain multiple options:

  • Collect money…
  • for a subscription
  • for a one-time purchase (say, to trigger a PDF or software download, or access premium content)
  • as a donation from the user
  • Ask for non-monetary support by…
  • viewing a sponsor’s message
  • viewing an advertisement
  • taking a survey
  • Point users to other sites that earn you money, such as…
  • affiliate e-commerce pages (e.g., Amazon.com or an online store) where purchases by your users earn your site a commission
  • a marketing-firm survey that you receive commissions for participant referrals
  • a barter-exchange program

For now, PayCheckr “Lite” offers limited functionality. I can’t yet put my own logo or otherwise customize how the widget looks in its closed state, or change the default language of “Many ways to pay.” The fields to enter my options limit the number of characters too much, so that when I tried to put in the names of my “sponsor” sites, they wouldn’t fit and had to be shortened. But it’s enough to envision how it might be used once the PayCheckr service is fully featured:

  1. Access to full article after user action – Let’s say a news website wants to encourage some form of “payment” before showing the user more than the first couple paragraphs of a story. Rather than a typical paywall (i.e., pay now to view more or go away), a PayCheckr widget (properly designed to explain its purpose) could permit access to the content when the user selected any of the options set up by the site owner. Let’s say, either (1) make a donation, (2) pay for a subscription for future premium-content access, (3) watch a 30-second video ad and then get access to the rest of the article, or (4) visit a sponsor’s page that shows as a pop-up while the rest of the article appears on the screen below.
  2. Give payment options up front for a purchase – Let’s say that you’ve got an e-book that you want users to pay for, but you want to give them multiple options. Rather than require the buyer to fill out a credit-card order form as the only option, your PayCheckr widget could offer multiple payment options: PayPal, Google Checkout, Amazon or iTunes account payment, direct payment from bank account, standard credit card form, payment with frequent-flyer miles, charge to mobile-phone account, etc. The benefit would be that if one of the choices is quick and convenient for the individual buyer, he or she is less likely to bail out of the purchase than if the only option is to fill out a long credit-card form.

Since PayCheckr is in early beta state without some of its planned features implemented, I can’t give it a good trial run yet. But it represents, to me at least, a softer approach to getting users to “pay” for digital content (especially news). If I as a web user I run across, say, an interesting research report that the publisher wants me to pay for, I might click on by if the only option is paying actual money. But if that valuable report can be viewed by non-monetary means — taking a marketing survey, or watching a 30-second sponsor video — then the report’s publisher is earning some money from me when with the money-only option I’d mean zero revenue.

PayCheckr also offers yet another model for soliciting donations. If I’ve got a special report online that I want everyone to see, but I’d still like to get some willing people to donate in thanks for the work I’ve done, perhaps a PayCheckr widget could offer multiple donation options — again, to make it easy for the potential donor to toss some money my way by selecting a donation option that’s simplest for him or her.

I also might want to put a PayCheckr widget in a permanent position on my blog, such as I’ve done with my Kachingle donation-network medallion in the left column of this site. (I’ll likely do that once PayCheckr offers more customization of the widget’s look and wording.)

Finally, since I work in an academic environment (University of Colorado at Boulder School of Journalism & Mass Communication, running the Digital Media Test Kitchen), I’m interested in PayCheckr from a research angle. I’m reminded of the Miami Herald’s website experiment late last year when it put a “donate” button at the bottom of all stories, but the only option for those wishing to donate money to support the Herald’s journalism was to fill out a long credit-card payment form. I’d love to know if a similar experiment would work better (the Herald killed its donation experiment quickly) if potential donors had multiple options for supporting the Herald, a la the PayCheckr approach.

(Disclaimer: I’ve been following the development of PayCheckr for some time, and have volunteered for solo focus-group sessions to aid the development team, led by PayCheckr founder Allan Hoving.)

ThankThis: Donate $ without spending $

I’ve been in touch with Twixa.com and its CEO, Kurt Huang, for some time while he and his team have been developing a new revenue widget for online publishers. You can see it on this post, next to the Tweetmeme (“Retweet”) button at right: ThankThis.

Click on the button and you can financially support this site AND support a charity that you choose. But don’t worry: You will not spend a dime (or a cent) by clicking.

The money comes from sponsors, whose messages show up in a pop-up box after you click “ThankThis.” Money earned when a visitor to this blog clicks on an ad in one of these pop-ups goes into the system, and is later distributed among:

  • The site publisher (in this case, me)
  • The charity that the visitor selects when he or she has accumulated enough points
  • Twixa.com (which collects a small portion to run the service)

ThankThis is in private beta currently, and the ads you’ll see are from Google, so for now we’re not talking about much money changing hands. But if the service takes off and is able to sell enough sponsorships (or better, targeted advertising), I think this could turn into a nice extra revenue stream for online publishers.

ThankThis charity donation choices

ThankThis charity donation choices

An important point to note is that when you click “ThankThis,” the ad is not the prominent thing in the pop-up. Rather, it’s a note that tells you how many points you just earned; the ad is below that. To the right you should see how many points you have accumulated by clicking “ThankThis” on various participating websites and blogs.

When you get enough points to be ready to donate them, you click the “Donate Points” link and are presented with several options for spending them on a charity listed. (See the image accompanying this post.)

I like this idea, because … well, most people are cheap. They don’t want to donate money to a website that asks for a donation, and they most often ignore calls online to donate to charities. But with ThankThis, of course, donating money — yes, money — to a charity costs nothing.

Charity giving for cheapskates … what could be better?! (Count me among those online cheapskates, for the most part; but I do pay $5 a month for a Kachingle account and €2 a month for a Flattr account. Those services similarly aim to support multiple online publishers with user donations, but they distribute website users’ money while ThankThis distributes money from sponsors and advertisers.)

Will this work? I don’t know, but I like the concept and think that it has a chance of working. It’s not likely to support large newsrooms or anything like that, but, again, it might provide some extra money for the budget.

I’m disappointed that Kachingle and Flattr haven’t taken off in a big way yet, and I fear that ThankThis may suffer the same fate. If some BIG web publishers implemented any or all of these systems for networked user donations and put some marketing smarts into them, I suspect we’d see more money flowing. (I mean the likes of you, HuffingtonPost.com, About.com, et al.)