The Nook: A smart bricks-&-mortar digital strategy
Oct 27, 2009 in Marketing, Mobile | comments(2)
A new, and very large, Barnes & Noble bookstore opened here in Boulder, Colorado, recently, replacing a smaller store half a block away. I’ve wondered since construction started how the giant bookstore chain could justify a larger store when more and more we’ll be seeing people buying and reading books on digital tablets like Amazon’s Kindle. Wouldn’t smaller bookstores be in our future, not bigger ones?
![]() |
With the announcement of B&N’s Nook e-reader device to compete with the Kindle, now I understand. The Nook digital strategy supports the brick-and-mortar business — the physical stores — of B&N.
I think the Nook business model is freaking brilliant! Here’s what it looks like:
- The Nook is priced about the same as a Kindle, but advances e-reader technology a bit. It features an E-Ink screen (no color) for reading, but also has a color navigation screen below the reading area.
- It adds a lend-a-book feature; it’s limited, but a great idea — and Amazon is sure to follow with something similar.
- You can preview and buy books anywhere you have a AT&T 3G signal or a wi-fi connection.
- And the best part: B&N says it “soon” will allow Nook owners to take their devices into any B&N physical store and read any e-book for free while in the store using the free wi-fi there!
I’m in awe of whoever thought up that last item. It’s a brilliant strategy to get more people into B&N bookstores. Nook owners will come in to read more than just the samples available to them outside the stores’ wi-fi range. They’ll buy coffee and perhaps other physical merchandise. They’ll read maybe a few chapters into a new book while lounging in a comfy chair in the store, then probably decide to buy the full e-book to finish at home later.
Sure, there might be a few freeloaders who spend time inside the stores reading entire books for free on their Nooks without actually buying the e-books. But so what?! I suspect that the increased coffee shop sales and the number of people who do buy the full e-books will far outweigh the freeloading. And the physical stores will be more crowded, sending the social signal the B&N stores are the place to be.
I had expected bookstores to eventually die off in larger numbers, and for chains like B&N to have fewer stores in the future. But this Nook strategy, as I see it, ensures a bright future for its brick-and-mortar stores. It gives the Nook a big advantage over the Kindle, since Amazon doesn’t have physical stores.
As for independent bookstores, if e-readers like the Nook, Kindle, et al truly take off, I’m not sure how they’ll stay healthy over the long run. But at least they probably have a longer lifespan than printed newspapers; I sense more people willing to say goodbye to the printed newspaper than the comfy printed book.






