All Posts Tagged With: "editor & publisher"

At last, I can complain about E&P’s website!

Throughout much of my nearly 15-year gig as a freelance columnist for Editor & Publisher Online, I’ve cringed at its website. Now that E&P is shutting down (though with some hope of a last-minute save) and my “Stop The Presses!” column has ended its run, I’m free to stop the self-censorship.

Actually, I don’t really need to say that much, since (now former) E&P editor Greg Mitchell acknowledged the obvious in an interview published yesterday:

“At E&P, overly frugal ownership forced the publication to scrape by with an antiquated Web site — even though E&P advocated since the mid-1990s that newspapers and magazines embrace the Internet, or else suffer the consequences.

“‘For four years we were pushing our owners to update our site, and we couldn’t do it,’ Mitchell said. ‘As a result, we have this dinosaur of a Web site. It hasn’t been updated in five years; we can’t do video, you can’t leave comments.’”

Thank you, Greg!

For me, not a month has gone by over the last, oh, 5 years or more that, following publication of my monthly column, I didn’t get reader e-mails complaining about not being able to leave a public comment responding to what I’d written. I often resorted to using this, my personal blog, as the place for E&P readers to leave feedback or have a public discussion.

The worst were my (many) columns advocating that news websites be more interactive and participatory. Readers couldn’t resist the opportunity to point out the irony, though of course they had to do it either in a “letter to the editor” sent to EditorandPublisher.com, or to my personal e-mail address (or sometimes with a phone call).

That said, that’s a hit only on E&P’s penny-pinching overlords, not the E&P staff. My column tenure lasted through several editors before Mitchell, and each faced the same problem. Whenever I repeated my request that comments be added to my column, I got the same frustrated response: We want to do it but we can’t get corporate to allow it!

For me, the ultimate irony — and there’s a lesson here, I think — is that when I switched this blog to the popular Wordpress open-source content management system (CMS) years ago, my personal website was in many ways more sophisticated and flexible than E&P’s! If I wanted a new feature, I just found a free Wordpress plug-in and added new functionality in a few minutes. E&P’s poor editors had to beg corporate IT for any new features to be added, which either took weeks or months, or never happened (like adding user comments).

Open-source platforms like Wordpress, Drupal, and others are now remarkably advanced. You have to wonder why companies like E&P owner Nielsen (and VNU before that) would cripple themselves using a proprietary CMS.

OK, I’ve got that off my chest. I’ll end with high praise for the editorial work of E&P’s staff over the years. E&P was around for 125 years, and deservedly so. I’m proud to have been associated with the E&P brand, and leave with great respect for everyone in the now-shuttered New York City office.

You can still find them on the new (temporary?) blog, E&P In Exile.

Oh, and feel free to leave a comment below. :)

3 links that explain Editor & Publisher’s demise

(Disclaimer: I worked as a contract or freelance columnist for Editor & Publisher Online from 1995 till this week, covering for the site and sometimes E&P magazine the intersection of newspapers and the digital revolution. I do not have inside information about why Nielsen Co. shuttered E&P, and the words below are strictly my opinion.)

The demise of Editor & Publisher (the now-monthly magazine and companion website) can be quickly understood from the following three links:

  1. John Temple: Rest in peace, E&P: Killed by an aggregator

    “It’s easy to underestimate the power of aggregation. But the truth, in my view, is that Romenesko replaced Editor & Publisher long ago as the place where journalists turned to find out what was going on in their world. It’s not limited by one medium or industry. It’s timely. And it’s deep. The magazine couldn’t compete. And it’s not just Romenesko. There are many sites and blogs to turn to today to learn what’s going on in journalism. Which is why E&P couldn’t survive as a viable business.”

    The former editor and publisher of the defunct Rocky Mountain News hits the nail on the head. E&P still operated like a traditional trade-magazine publisher, just using a different medium (the web) for daily coverage and cutting back on print (from weekly down to monthly in its later years). To this day, it was weak on user participation and aggregation from other sources, even though its traditional news coverage was strong and well respected. E&P probably should have hired Jim Romenesko years ago rather than let the Poynter Institute lure him.

  2. Steven Berlin Johnson: “Old Growth Media and the Future of News
    This is a transcript of a speech presented in early 2009. It’s long, but it is the best description I know of about why traditional trade publishers are doomed unless they properly adapt to the new digital media environment. Johnson uses the example of the old Macintosh magazines, pre-web, and how they were marginalized by the growth of Mac insider websites, e-newsletters, and blogs over the years.

    What started out in technology journalism, Johnson explains, eventually will spread to many other sectors of news. It already has in some areas such as sports and politics. For industry news, the same dynamic will strike in niche after niche. Johnson’s message also points to the importance in the business press of aggregation and curation.

  3. A tweet by Vin Crosbie yesterday

    “Root of E&P mag’s death was Steve Outing’s start of Online-News listserv in ‘93, creating ability to report industry news faster than print.”

    News media consultant and now university educator Crosbie is referring to an e-mail discussion list that I started either at the end of 1993 or early in 1994. Online-News and its companion discussion list Online-Newspapers grew to be significant and lively gathering places of news professionals and innovators looking to leverage the Internet to bring news into the online age. The information shared by a large group of passionate and knowledgeable news innovators was often the kind of stuff not found in traditional media trade publications.

    Crosbie is perhaps stretching things to directly link E&P’s demise in 2009 to the start of an industry listserv in 1994, but his point is valid.

Farewell, Editor & Publisher (We all knew this day would come)

Writing a column (“Stop The Presses!“) for Editor & Publisher Online, where I’ve covered the intersection (perhaps I should call it a collision) of the Internet and newspapers since 1995, is the longest-running professional gig I’ve ever had. The only things in my life that have lasted longer are my marriage (21 years) and being a parent (17 years).

So it’s with sadness that I learned this morning that the Nielsen Co. is shutting down E&P after being unable to sell it along with its other publications. E&P’s roots go back to 1884 and it long was considered “the bible of the newspaper industry.” I can’t say that I’m surprised; indeed, the only surprise was that the magazine and website lasted this long, as did my monthly column. (Many other E&P columns by non-staff members were cut earlier on for budgetary reasons.)

E&P shutting down

If you’re expecting details from me, I don’t have many, since I am not nor ever have I been an E&P or Nielsen employee; my column has always been a freelance or contract arrangement, one of many things that I do around the digital-news space. So based here in Boulder, Colorado, I’ve seldom known the “inside dope” about what was happening in the New York office, and didn’t know in advance that this was coming. (Indeed, just yesterday I’d been faxed my contract to sign for next year, so my editors at E&P didn’t know, either. That’s one item to delete from my to-do list for today.)

I can tell you that things are up in the air in terms of what happens to the “Editor & Publisher” brand, but that its staff will be out of their offices by the end of the year. (“Happy Holidays, E&P gang! -Love, Nielsen Co.”)

I kept writing my E&P column for so long, I guess, because I came out of the newspaper business (from 1978 to 1993 I worked mostly at newspapers in Colorado and California) and maintained an affinity for newspapers and the brand of journalism they produce. In late 1993 when the Internet came onto the scene (that’s when the first web browser was introduced to the world), I viewed it as transformational — and expected that it could transform the newspaper industry; and with my prior experience and enthusiasm for the new online world I surmised that I might be able to help, by closing watching new online trends that could affect newspapers and identifying new technologies and trends that could be leveraged by newspapers.

Ah, if I’d only known then. … If only I’d realized that the newspaper culture was too mired in the muck of its own long history, and that its leaders would, for the most part, resist-resist-resist the rapid changes required by the evolving digital culture to do what needed to be done to survive. I might have taken the new route rather than trying to repave the old one with new materials, transforming a sleepy two-lane into a sleek new super-highway.

That’s not meant as a criticism of the digital-media folks that have toiled in the newspaper industry this last decade and a half, with the same mission as I had. Those fine and smart people on the inside, and people like me on the outside offering advice and ideas for surviving the digital revolution, generally saw the direction things should go. Alas, so often it was the top leaders who held back the digital pioneers and their crazy ideas for fear of hurting the cash cow that was the printed newspaper.

Indeed, that attitude still holds true at the top of many companies, it seems. A profound moment of disappointment — when I think my mind finally lost the last tiny shread of hope for the newspaper industry — was this summer, when during a reinveinting-news conference I had a few minutes for a private conversation with the CEO of one of the largest U.S. newspaper companies. He told me that his firm’s intention of putting up pay-walls at most of its newspaper websites was meant primarily as a strategy to drive more print revenues. He said he didn’t expect to earn much from the web side with the pay-wall strategy.

That same company (I’ll be polite and refrain from naming it) early this year had me do a small consulting job, to do some research on social-media directors at other news companies and determine if it was worth it for the company to create such a position at the corporate level. I came back with estimates of how other news companies had fared with a person in that position, including estimates of increased website traffic and additional revenues from increased social-media activity and initiatives. I also made the case that ignoring social media would be a huge mistake, because it is a huge part of the future of news.

You guessed it. I later heard from the interactive-division VP who hired me that it was decided (above his level) that the social-media position would not be created, because management couldn’t see enough of a ROI in the short term, and of course money was tight for creating new positions. I just shook my head in disbelief. But, again, I wasn’t surprised.

Writing my E&P column for so long, I’ve received plenty of accolades for identifying breaking trends and alerting newspaper digital managers of technologies that they should deploy and business models they should investigate. I’ve also gotten plenty of criticisms from journalists and publishers who I describe as “old school,” who thought that my ideas would hurt the industry by hurting print revenues.

I’ve also been asked, a lot lately, why I continue to “preach to people who obviously won’t listen to what you have to say?” That’s crossed my mind for quite a while, and in that respect it’s a bit of a relief to stop writing a column that’s targeted to newspaper leaders to offer them ideas for evolving into digital creatures. This “opportunity” of losing my column aimed at a newspaper-industry audience will allow me to write more broadly about the future of news and journalism, and the new news eco-system that is evolving to fill in the gaps left by dwindling old news media.

As many others have said, journalism isn’t in danger of extinction, but newspaper print editions are. That the industry could lose its dominant and oldest trade journal is another signal itself of many more newspapers’ demise or slide into irrelevancy.

I’ll keep covering the news industry and news digital trends in this blog. But you’ll see less of me cheerleading a newspaper industry that seems bent on self-destruction. If every newspaper would take digital opportunities as seriously as does the New York Times, which has a large technology staff to go along with its still-large editorial staff, then there’d be hope. But it’s the rare few newspapers in larger markets that will survive long term because they will adapt and innovate sufficiently, like the NYT. (Small-town papers have much more of a cushion against extinction.)

Finally, lest I appear to put all the blame on newspaper industry CEOs for their myopic vision, I feel that I let the newspaper industry down, as did E&P. I and they were not strident enough with our criticisms, apparently, or strong enough with our arguments, to convince newspapers’ top leaders that they needed to get on the digital path more quickly and more solidly. I end my E&P column thinking that I could and should have done more. But at the same time, I thoroughly enjoyed the many people I met in the newspaper industry, many of them innovators and visionaries.

I’ll be continuing to guide the news industry with my latest project, which is founding the Digital Media Test Kitchen at the University of Colorado in Boulder. I don’t even have a finished website to point you to yet, but we’ll debut soon.

Newspapers’ digital content is worth zero: Discuss

My latest Editor & Publisher column was posted today. I think you’ll find it provocative.

Your News Content Is Worth Zero to Digital Consumers

Admittedly, the headline overstates things a bit (hey, just trying to get you to pay attention!), but my main point is that whether online or on mobile devices, news publishers need to figure out how to offer something that’s tangible, not ephemeral. Selling fleeting digital news stories is a non-starter. The mobile platform offers some alternative opportunities.

Since EditorandPublisher.com doesn’t support comments on my column posted there, please feel free to engage in a dialog with me and anyone else interested in this topic in the comments area below.

What do you think?

Can you persuade people to pay for online news? Ask the psychologist

If you’re a publisher and want to get online users to pay for news content, you’ll have to work the psychology angle. That goes for persuading people to voluntarily pay for news using some of the new and under-development online-contribution systems, as well as requiring people to pay if they want to see news online.

To get an idea of how to best persuade people to pay for online content when they’ve been getting it mostly for free for so many years, I interviewed Stanford professor B.J. Fogg, a psychologist who studies persuasive technology (a.k.a., captology) and heads the Persuasive Technology Lab at Stanford.

I’ve shared some of his wisdom, and his reactions to various schemes to get people to pay for online content, in my latest column for Editor & Publisher Online:

What a Persuasive Technology Psychologist Can Tell Us About Paying for News Online

‘Voluntary won’t work!’ reminds me of ‘Craig who?’

Almost forgot to plug my latest Editor & Publisher Online column here: “Readers Want to Pay for News Online — So Let Them.”

It’s a summary of the growing number of solutions to allow online users to voluntarily financially support the websites and blogs they visit, or like, or individual stories (and other content). A growing number of Internet entrepreneurs have concluded that asking people to pay for web content rather than demanding them to do so; utilizing networks to make voluntary support of many online publishers easy; and making the barriers or “mental transactions” extremely low to contribute is more promising than competing plans to put price tags or subscription walls on online news. They’re using not only technology, but also leveraging the power of social networking and psychological techniques like “social proof” to encourage contributions.

A lot of traditional media people are skeptical that any scheme to make money on the web by just “asking,” a la National Public Radio or Public Broadcasting Service outlets’ fund drives, can work. A couple of my friends who I’d put in the “digital media guru” category have even expressed dismay that I think the voluntary schemes have a chance at creating revenues streams that amount to more than a trickle.

Because the services I write about in the column are so new, or aren’t yet launched, there’s no track record to cite. We need some publishers to take this model seriously and experiment with these new services, adding optional contributions by online users to their other revenue streams. (Advertising of course will remain dominant for many or most websites, especially news sites, though I can envision some popular, quality blogs making more from reader contributions.)

The knee-jerk rejection of the voluntary model that I’m encountering so much of reminds me of a few years ago when Craigslist really started to boom and chip away at newspapers’ classifieds revenue. Most newspaper publishers and classifieds managers back then dismissed Craigslist as a threat, and even as Craig Newmark and his small team were making paid newspaper classifieds evaporate with their offer of free web ads, the newspaper executives ignored him. Many had not even heard of Craig Newmark, and if they knew what he was doing, they considered him a pesky fly and not a mortal threat.

I hope my traditional-media colleagues will read my column and take it seriously. Otherwise, it will be the bloggers and online entrepreneurs who implement the voluntary solutions first, and they’ll pocket the money as old-media entities bypass yet another opportunity because it falls outside their comfort zone.

E&P column: It’s about the money

My latest Editor & Publisher Online column is up: “Need to Make Profits Online? It CAN Be Done.”

It’s a follow-up to my previous E&P column, which advised newspaper CEOs on 11 key strategies to reinvent their enterprises. But since I didn’t focus so much on the money angle in that column, this time I tried to put my head around how the suggested adaptations by a newspaper company to survive in the digital age can be used to boost revenues.

There’s no silver-bullet solution (I only wish I was that smart), but I hope newspaper folks will find some useful ideas in the column.

A 25-year-old’s perspective on micro-personal news

Sticking to the topic of “micro-personal news” (see previous blog item), John Paul Titlow wrote me the following note which responds to my September Editor & Publisher Online column, “Newspapers First Need to Redefine ‘News’ to Move Forward Online.” He makes some good points worth sharing, so with his permission here it is:

“I couldn’t agree more with your assessment. I am a 25 year-old news junkie and Web content delivery manager for a weekly newspaper company in Philadelphia. Personally, I am able to consume most of my ‘news’ from the home screen of my iPhone.

“That includes the NYTimes and NPR apps for iPhone, a Digg app to see what the Digg community is pushing, CNN to tune into what’s considered ‘news’ by one of the big cable players, and Google Reader (any number of Web design & tech blogs, newspaper industry sites, Reuters, about 2 dozen other sites I read).

“But what I find myself tapping just as often as Google Reader or NYTimes are Twitter and Facebook. You’re right; it’s addictive. In a few seconds, I can see what friends are tweeting or posting as their ’status’ on Facebook. It’s even called a ‘News Feed’ on Facebook.

“Before reading your column, however, I hadn’t thought of it that way — these status posts and tweets are just as much news to me as headlines about the Iraq war or tech news.

“Newspaper companies will have to find a way to leverage this. You correctly point out that the ‘open’ nature of (most) social networks and their API’s should help enable this. I would also add that recent moves towards a universal log-in (OpenID, etc.) should also make this vision of ‘news’ closer to a reality.

“Hopefully publishers will catch on before it’s too late.”

Another chance for ‘micro-personal’ news?

Interesting. I’ve been getting a new round of e-mail comments about the Editor & Publisher Online column I did back in late September: “Newspapers First Need to Redefine ‘News’ to Move Forward Online.” (My most current one is here.)

Also, Paul Gillin over at NewspaperDeathWatch.com did a blog item about the column, “Your Friend Feed Is News,” published just today.

When I wrote that column, I really felt like it touched on an important concept that’s been largely ignored by the news industry (and newspapers, especially, for whom I target my E&P columns): People today have the opportunity to receive a stream of what I call “micro-personal news” from their friends and family via participation in social networks (like Facebook, Twitter, MySpace, Flickr, FriendFeed, et al). News organizations need to recognize that and incorporate it into their own definition of news, and start including micro-personal news in personalized or “individuated” news streams, along with traditional news content.

The column didn’t elicit as much reaction as I’d hoped for when first published, which I found disappointing. Maybe there’s another chance for these ideas to get more discussion and analysis?

Newspapers: Redefine the ‘news’ you offer

My latest column is up over at Editor & Publisher Online: “Newspapers First Need to Redefine ‘News’ to Move Forward Online.”

I’m very curious to see the reaction to this one, as I think I’m hitting some significant new ground. And if anyone can point me to examples of the global-to-micro-personal news service that I’m imagining, please do.

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